Buying a new, late model or used caravan can be daunting. Questions regarding specification, servicing, warranty and finance need to be answered and, if not handled correctly, the whole experience can be disastrous.
It’s here that the best dealers pull clear of the crowd.
A good dealer will ensure that you will get the most from your caravan. It’s an expensive purchase after all, so you’ll need sound advice before you make your choice.
When you’ve had your van a while, you’ll need the dealer to service it and take care of any repairs, so you’ll want to be sure they’re going to do the best job possible. If you can trust your dealer to take care of all your caravanning needs, you’ll have total peace of mind whenever you go on holiday in your tourer.
If you’ve bought a caravan from a dealer in the last year, cast your mind back to the kind of service you received. Did staff devote enough time to ensuring the tourer you chose was the right one for you? Did they help you match it to your car? How did you feel about the way they treated you? Are you pleased you chose them rather than another dealer? And what about the quality of the after-sales service? Did your dealer go out of their way to rectify any problems and, most importantly, how quickly did they respond?
This is your opportunity to let us know how your chosen dealer fared during your association with them. The Practical Caravan/CRiS Dealer of the Year recognises the very best in customer service: use the nomination form inn the August 2008 issue, or vote here online, to tell us why your dealer deserves to win this accolade.
The closing date for nominations is 20 August, when you will automatically be entered into a draw to win an Apple iPod Classic worth £160. The winner will be notified within 28 days.