Campbells Caravans
Lancashire
A sackful of nominations and glowing reports from our mystery shoppers helped Campbells stroll to victory in the North of England. The main reason for this is it maintains its untarnished reputation for impeccable customer service. The mystery shoppers reported that the fine treatment began when they were greeted by the helpful, knowledgeable staff and lasted until they left.
Campbells prides itself on the standard of service provided. And unlike at inferior dealerships, the attention to the customers' needs doesn't just last while they are in the showroom.
The after-sales care is second to none and the workshop is manned by proficient technicians, so any problems that might arise are swiftly and competently dealt with. As you would expect from a regional winner, Campbell's includes an accessories shop that's jam-packed with hundreds of different-sized awnings.
For its forecourt brimming with big-name brands and a friendly, dedicated sales team, Campbells in Kirkham has deservedly won our regional award for the North of England.
Campbells Caravans
Address Blackpool Road, Kirkham, Lancashire PR4 2RE
Tel 01772 672 000
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Michael Jordan Caravans
Surrey
As one of the most experienced dealerships in the country Michael Jordan can rightly claim to be one of the best, with a very loyal customer base. So it came as no surprise to find so many nominations for it in our postbag. Our mystery buyers also reported good experiences, so it came out on top in a close race.
Moreover, the large and well-organised workshop was praised for being able to handle any technical problem with ease.
The accessory shop is easily one of the best we've seen and all of our testers described buying a van at Michael Jordan as an enjoyable experience. "They seem to do everything with a smile on their face," said one tester, a sentiment echoed by the large number of repeat buyers.
The pre-owned selection of caravans is particularly impressive and we found the knowledge of the staff unrivalled. Buy from Michael Jordan and a high-quality after-sales service is a safe bet. The use of Towsafe in every instance sealed the victory for this brilliant dealership. It is highly recommended.
Michael Jordan Caravans
Address Station Approach, Gomshall, Guildford, Surrey GU5 9NX
Tel 01483 203 335
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Cardiff Caravan Centre
South Glamorgan
This relatively small dealership benefits from its compact size and specialist sales team. With just three salespeople, customers are treated to a personal level of service that is becoming less and less common. Buyers are able to return and speak to the very person who sold them their caravans, with whom they have built up a solid relationship.
The dealership's site is just over an acre, but it is amazing what the Cardiff Caravan Centre manages to cram in. The forecourt is dotted with new and pre-owned caravans, and the helpful staff are well-informed about every model.
The mystery shoppers returned from Wales praising the sales team and their determination to satisfy the customers' requests.
Testament to their dedicated after-sales care is the promise to provide on-site servicing for buyers' caravans. The workshop, while not huge, is staffed by a skilled and experienced crew.
Small but perfectly formed, this pervious Dealer of the Year winner continues to deliver, and we're extremely pleased to endorse it.
Cardiff Caravan Centre
Address 485 Cowbridge Road, West Culverhouse Cross, Cardiff, South Glamorgan CF5 5TG
Tel 029 2059 3276
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