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TOPIC: Lunar Floor Failure

Lunar Floor Failure 3 months 1 day ago #435782

  • HomerS1
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Hi, I just noticed a post in the 'Brand Banter' section about a 2015 Lunar floor failure. It seems the floor in the kitchen area had become spongy to the point of being unusable. My brother in law has a 2016 Lunar with the same problem. We've put a sheet of plywood over the affected area so they can keep using it while waiting for a new section of floor to be fitted. This is a specialist job and may have to be done by Lunar themselves. We have a 2015 model Lunar and I've noticed our floor is starting to go in exactly the same place. Has anyone else had this problem? Surely this cannot be coincidence. I know that our regular service agent is unable to carry out the repair in the 10 hours Lunar have allowed them under the warranty. This is just not good enough.
I've posted this under General so that it gets maximum viewing. Lunar needs to sort this out.

Homer S
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Lunar Floor Failure 3 months 1 day ago #435785

  • Raywood
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There has been a problem with Lunar floors and you will find plenty of threads on the various forums although our 2014 is probably too old for this. Ours does have a damp problem and I have to say I am pleased that Lunar accepted this promptly. I cannot say exactly how long but it was reported the day before we went on three weeks holiday and they had confirmed acceptance before we got back..
Ray
Last Edit: 3 months 1 day ago by Raywood.
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Lunar Floor Failure 3 months 1 day ago #435788

  • ProfJohnL
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Hello Homer,

The sponginess you refer to is also called delamination. It's not uncommon in caravans especially in high traffic areas like the door way and the kitchen areas.

There are repair kits for DIY and professional to use, and many on this forum have reported good results with them.

But the issue you bring relates to the responsibility of the caravan manufacture in these cases. Legally you only have redress against the person or business that sold you the caravan, i.e the seller. And you do have rights under 2015 the Consumer Rights Act.(CRA)

Essentially if a seller supplies goods that fail unreasonably within six years of the date of purchase, the customer has some rights to expect the seller to put it right. There are a number of steps you need to go though to satisfy the terms of the act, but in this case, the crucial point about whether the design or workmanship was adequately durable has been answered by the fact the repair agent has acknowledged the repair needs to be done, and they have refereed it to the manufacturer.I assume under the Manufacturers Guarantee. Did they offer you a choice to use the Manufactures Guarantee or your statutory rights under the CRA? Ill bet not!.

Now you have alluded the fact the caravan was purchased in 2016 but you don't tell us exactly when, becasue if you reported the issue within 6 months of from the date of accepting the caravan, your brother is in a very strong position to demand the seller repairs the caravan under the CRA - not the manufacturer guarantee.

Under the CRA faults that appear within 6 months are deemed to have been present or inherent at the time of taking control of the goods.such the seller must initiate repairs as soon as possible, and it does not matter what the manufacture thinks or says about it, it is the sellers responsibility to do it with the minimum of inconvenience or expense to the customer. That include collection and delivery to and from the dealers for assessment and repairs.

If its over six months, then the customer must be able to show the design was faulty or the workmanship was poor, or faulty materials were used, but as a repair shop has already identified the product has failed, that should not be a stumbling block.

Do not feel sad for the seller. The law is clear, they should not sell faulty goods. They have done, and they have made a profit on your brother's caravan, even though it is faulty. That is a breach of the CRA.

They had every opportunity to fully inspect the caravan for faults before it was sold to your brother. If they had done so, the fault would have been found and the caravan should have been returned to the manufacture for repairs or exchange before it reached your brother.

It is undeniable the manufacturer is the cause of the problem, and morally they should be held to account, but liability lies along the route of the contract, in which case its your brothers contract with the seller.

There is a twist to this, its quite possible your brother may have used a finance package to purchase the caravan, Under section 75 of the Consumer Credit Act , the finance house carries a joint responsibility the goods purchased. So contact them also for support in the matter.
Unless I use quotes, All advice and opinions given are my own and are given in good faith. Never act on anything you read on a forum unless you can validate and verify its source and content.
Last Edit: 3 months 1 day ago by ProfJohnL. Reason: tpo's
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Lunar Floor Failure 3 months 1 day ago #435803

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Let's hope Homer's brother gets a satisfactory resolution to his problem.
Going off at a tangent I do know three people who have carried out their own delamination problems very satisfactorily.
However in this case the Lunar is less than 2 years old. Does cutting out part of the floor and patching with some new leave you in a good position? I would not be happy having this do be on such a new Lunar.
Looking to the future will a patch repair erode the future used value?
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Lunar Floor Failure 3 months 1 day ago #435808

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Dustydog wrote:
Let's hope Homer's brother gets a satisfactory resolution to his problem.
Going off at a tangent I do know three people who have carried out their own delamination problems very satisfactorily.
However in this case the Lunar is less than 2 years old. Does cutting out part of the floor and patching with some new leave you in a good position? I would not be happy having this do be on such a new Lunar.
Looking to the future will a patch repair erode the future used value?

I strongly suggest the OP' brother should do some research into the CRA from for example the Consumers Association (Publishers of Which? Magazine) or the Money saving Expert.

On the point about loss of value, The seller is allowed just one attempt to repair the goods. If that repair is unsatisfactory , or has created a significant loss of value (i.e the repair is obvious) then the customer may have a case to force the seller to buy back the goods at the market value of the as if they had not been faulty. or to accept a refund equivalent to the loss of value.

As the sums involved could be substantial, I would suggest seeking processional advice,
Unless I use quotes, All advice and opinions given are my own and are given in good faith. Never act on anything you read on a forum unless you can validate and verify its source and content.
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Lunar Floor Failure 3 months 17 hours ago #435849

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I do agree that there is good legal redress against dealer and if they will not do the repair then this may be neccessary. It is not the owners fault that the dealer and Lunar do not agree on the time it takes to do the repair and frankly I do not know which of them is right. The owner is entitled to have the repair done and there is ample proof on the web of this being a known fault on some Lunars so there can be no real defence to the claim. The full legal situation is well documented by the Prof although I would add if the owner is a member of either of the clubs they have very good legal helplines who must by now be experts in this kind of problem. Citizens Advice also have a good helpline, but if the claim starts to get more towards the value of the caravan then a solicitor might be needed.
Ray
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Lunar Floor Failure 3 months 13 hours ago #435858

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The following link from Caravan Talk is an eye opener.

www.caravantalk.co.uk/community/topic/11...on-640-bouncy-floor/

Maybe in their quest for lightness Lunar have skimped on the floor too much :ohmy:
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Lunar Floor Failure 3 months 11 hours ago #435864

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Must confess had 3 Lunars, - 1st. one was ex- demonstrator , didn't keep long, various problems including delamination, but thought that the amount of 'footfall' in a demonstrator was the reason for that, (should have known better!) Saw the van again on a site in Norfolk, recognized it from a sticker we'd left on it. Made a point of talking to the owner (without telling him it was ex me!) and I was aghast at the amount of problems he'd had with it!, - Got rid in time. Got another Lunar and again had delamination problems 'rectified' (bodged) by drilling and injecting from underneath. Cured the floor, - but does it destroy insulation? - Good van otherwise.
3rd one Lunar Frystar (based on the Quazar) - dealer special - can't remember any problems with it.
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Lunar Floor Failure 3 months 9 hours ago #435866

  • Damian-Moderator
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For a start let me say that I have had a notification from one forum member suggesting that this topic may breach forum rules, it does NOT.
The problem with this maker is well documented and it is about time they actually DID something about it rather than doing nothing and hoping the unfortunate owner does not complain.

As for repair it I well known that injecting resin, either from underneath or above is very effective and makes the floor better than new, IF it is done correctly.
It also does not diminish the insulation properties.

As far as cutting a piece out of the floor, that is ridiculous and totally impractical and IF the dealer went ahead after I had said I did not want that, I would not take the van back.
Adding supports does nothing but add to the weight and in the floor there is nowhere to securely fix extra supports and the floor relies on completeness to give its strength.

The 10 hours to do the job indicates to me that Lunar are saying inject resin as 10 hours actual work is about right, do not count curing time as that is time when no work is taking place and warranty work is ONLY paid for actual time to do a particular job as if the faulty item is "On The Bench", it does not take into account preparation or access time , or replacing items after and preparing the van for handover.
Last Edit: 3 months 9 hours ago by Damian-Moderator.
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Lunar Floor Failure 3 months 6 hours ago #435873

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Hello Damian,
Whilst I wouldn't ask you to reveal who has complained about the topic, perhaps you could enlighten us as to what the complaint was?
Unless I use quotes, All advice and opinions given are my own and are given in good faith. Never act on anything you read on a forum unless you can validate and verify its source and content.
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