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TOPIC: Lunar Floor Failure

Lunar Floor Failure 2 months 2 weeks ago #436853

  • KeefySher
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HomerS1 wrote:
The sad thing is that if they built them properly in the first place they wouldn't have such huge warranty bills.

There is evidently too much fat in the price for them to not care about warranty bills. :P

They don't build them, they throw them together and hope those awfully nice repeat buyers won't kick up a fuss as they have their holidays booked and won't want the bother of upsetting the dealer they've been buying from repeatedly. :P

As oft said, you get the service you deserve, as caravan buyers appear to have let the assemblers of poor quality common parts take the mickey for eons. Perhaps the new generation of adventurers will be more willing not to accept crap. :P
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Lunar Floor Failure 2 months 2 weeks ago #436895

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KeefySher wrote:
HomerS1 wrote:
The sad thing is that if they built them properly in the first place they wouldn't have such huge warranty bills.

There is evidently too much fat in the price for them to not care about warranty bills. :P

They don't build them, they throw them together and hope those awfully nice repeat buyers won't kick up a fuss as they have their holidays booked and won't want the bother of upsetting the dealer they've been buying from repeatedly. :P

As oft said, you get the service you deserve, as caravan buyers appear to have let the assemblers of poor quality common parts take the mickey for eons. Perhaps the new generation of adventurers will be more willing not to accept crap. :P

I agree with the sentiment, but I wouldn't have used those words exactly! ;)
Unless I use quotes, All advice and opinions given are my own and are given in good faith. Never act on anything you read on a forum unless you can validate and verify its source and content.
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Lunar Floor Failure 3 weeks 3 days ago #439776

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Update. Caravan is going in to specialist repair centre tomorrow to have the floor checked. Managed the season by covering the floor with boards. While cleaning today I noticed another weak point between the front seats. I've been told that if not too bad may be fixed by injection but if worse will have to be returned to Lunar to have the floor cut out and strengthened. They also told me that they have had a spate of Lunars with floor problems, caused, they say, by lack of structural cross members. I have emailed Lunar to find out how our caravan will get to their factory should it be necessary.

Homer S
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Lunar Floor Failure 3 weeks 3 days ago #439779

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Hello Homer,

I will hope that Lunar Agree to pick it up from you or perhaps from your dealer, but I wouldn't hold my breath. If Lunar are carrying out this work under their warranty, it will be under their terms and conditions, and generally manufacturers refuse to pay for collection and re delivery - you will have to wait and see.

However if the work is done under the older Sale of Goods Act, or its more recent Consumer Rights Act, it is the sellers responsibility to inconvenience the customer as little as possible, and that includes recovery and re delivery costs.

It MAY be possible to recover your expenses from the dealer, becasue if Lunar have accepted the fact the caravan is faulty, then it would be very hard for the seller to deny it was faulty, and as such they are technically responsible for having sold faulty goods which places them in breach of the consumer legislation. That is a correspondence you may wish to try, However You should seek informed guidance on that.
Unless I use quotes, All advice and opinions given are my own and are given in good faith. Never act on anything you read on a forum unless you can validate and verify its source and content.
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Lunar Floor Failure 3 weeks 3 days ago #439781

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Lunar replied immediately telling me to talk to my dealer. obviously not interested. just hope it's the injection option.

Homer S
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Lunar Floor Failure 3 weeks 3 days ago #439786

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I've recently repaired the spongy floor of our Lunar Clubman. The problem was due to a lack of support under the top plywood sheet join which left an overhang of about 30cm from the nearest support so the only thing supporting the top ply sheet at that point was the internal foam insulation which had collapsed.

Very poor design/workmanship in my opinion.

I carried out a repair using resin injected from the top, this took about 3 hours over two visits and cost about £50 and that included the welding glue to repair the vinyl floor covering which I had to cost and lift to get at the plywood floor.

If I had the facility to lift the van safely then I would have made the repair from under the van, the cost would have been about the same.
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Lunar Floor Failure 3 weeks 3 days ago #439801

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How old is the van?

Homer S
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Lunar Floor Failure 3 weeks 3 days ago #439802

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Five years old.
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Lunar Floor Failure 3 weeks 2 days ago #439860

  • dibs958
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My 2015 dealer special Quasar is going back to Lunar in October. The floor failure now extends pretty much the length of the caravan. There are several other issus, cupboard doors de-laminating, decals blistering, shower (possibly) leaking, fridge vents not fitting properly and damp up to 60% in places. Don't know who is paying for collection and re-delivery!
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Lunar Floor Failure 3 weeks 2 days ago #439868

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You should insist they do and quote either the Sale of Goods Act or Consumer Protection Act if bought after September 2015. I would imagine Lunar are delivering caravans to the dealer for the new season so getting the caravan down there should not be a problem for them although getting it back might mean losing one delivery space.
Ray
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