Welcome, Guest

TOPIC: Lunar Floor Failure

Lunar Floor Failure 2 months 2 weeks ago #439885

  • Dustydog
  • Dustydog's Avatar
  • Offline
  • Platinum Boarder
  • Posts: 9372
  • Thank you received: 593
It is very clear from a number of other Forums Lunar floors of recent years have suffered a far higher frequency of failure.
The failures are we documented and not for me to quote. Lunar have a number of issues to resolve eg poor design and poor product construction resulting in premature failure.
I suspect the Small Claims Court Judge would look favourably on a claimants problem providing the appropriate complaints procedures have been followed under either soga or the late CRA.
I hope for the sake of industry confidence Lunar respond sensibly and offer iron clad resolutions to their disappointed customers.
Sir Dustydog (BAR) TS .Woosie Round Table
Properly trained, man can be dog's best friend.
The administrator has disabled public write access.

Lunar Floor Failure 2 months 2 weeks ago #439900

  • HomerS1
  • HomerS1's Avatar
  • Offline
  • Gold Boarder
  • Posts: 181
  • Thank you received: 4
The bad news is that our usual caravan service centre is unable to carry out the repairs as specified by Lunar. Their fix is for the floor to be cut out from underneath, extra supports inserted and floor replaced. Our service centre suggested to me that the only way they could access the floor (no lifting hoist) would be from above, removing front chest, seats, electrics, waterworks, fridge and cooker etc. peel back the lino and put in the supports from above. Obviously we don't want that to happen so I suggested cutting the lino around the edges of the furniture and accessing the floor that way. They are going to contact Lunar to find out if this is a viable option and how many warranty hours they'll be given for the job. If this cannot be done we'll have to take the van to Preston (from South Wales) to the Lunar factory. If this was a car company there would be a recall and the problems fixed. Lunar don't seem to care. I just hope that this thread somehow comes to their attention.
Homer S
Hyundai Santa Fe 7 seat Auto pulling Lunar Ultima
The administrator has disabled public write access.

Lunar Floor Failure 2 months 2 weeks ago #439917

  • EH52ARH
  • EH52ARH's Avatar
  • Online
  • Platinum Boarder
  • Posts: 2687
  • Thank you received: 398
Homer , wouldn't you rather take the van from your place to Lunar and have the proper floor fitted rather than half a job. I took our Coachman from Milton Keynes to Hull only 3 1/2 hours to have a new back panel fitted. Not a problem and saved me many months of waiting to have the van picked up by a dealer etc.
Hutch
The site must be around here somewhere.????
2014, Sante Fe, 2013 Coachman, 560, VOP, Woburn Sands , Milton Keynes
Sir Were-Rabbit.
The administrator has disabled public write access.

Lunar Floor Failure 2 months 2 weeks ago #439924

  • Dustydog
  • Dustydog's Avatar
  • Offline
  • Platinum Boarder
  • Posts: 9372
  • Thank you received: 593
Homer.
With a job of this complexity you are quite entitled to ask Lunar for a detailed job specification and what future guarantee may be offered.
I'm trying to comprehend how a solid floor part can be strengthened with additional supports. Where do the supports attach.?
Sir Dustydog (BAR) TS .Woosie Round Table
Properly trained, man can be dog's best friend.
The administrator has disabled public write access.

Lunar Floor Failure 2 months 2 weeks ago #439925

  • ProfJohnL
  • ProfJohnL's Avatar
  • Offline
  • Platinum Boarder
  • Posts: 10341
  • Thank you received: 723
EH52ARH wrote:
Homer , wouldn't you rather take the van from your place to Lunar and have the proper floor fitted rather than half a job. I took our Coachman from Milton Keynes to Hull only 3 1/2 hours to have a new back panel fitted. Not a problem and saved me many months of waiting to have the van picked up by a dealer etc.

Whether its manufacturers warranty or the CRA if a repaired is carried out it must be fit for purpose, There is always the possibility there may be diverging views on what constitutes "fit for purpose" between manufacture and dealer.

In this case you have been offered two possible methods, and clearly you favour one, but those methods are being suggested by two different organisations and are based on their facilities are capable of handling. I think it might be worth asking an independent engineer to review the caravan and to advice purely from an independent perspective what would be best.

But fundamentally the CRA does require, as a minimum, the repair to return the goods in a condition that is the same as if no fault had occurred, which also means no loss of intrinsic value, unless the customer agrees a balancing payment. Sad to say there is generally no similar requirement in manufacturers warranties, where they are only contracted to return goods in working condition, with no reference to loss of value.

In addition the CRA only allows the seller ONE opportunity to repair goods, so if the repair is inadequate, they have no option but to refund the market value of the goods, or with the customers agreement to offer a partial refund to cover the loss of value. Manufactures warranties may allow for more than one attempt - but do you really want that?

\At the end of this process you want a caravan that is fully functional, and reliable long term, with no obvious signs that a repair has been carried out.
Unless I use quotes, All advice and opinions given are my own and are given in good faith. Never act on anything you read on a forum unless you can validate and verify its source and content.
The administrator has disabled public write access.

Lunar Floor Failure 2 months 2 weeks ago #439952

  • Raywood
  • Raywood's Avatar
  • Offline
  • Platinum Boarder
  • Posts: 2902
  • Thank you received: 355
My view is that Lunar have had several of these failures and should be the experts on fixing it so would go for their system.
Ray
The administrator has disabled public write access.

Lunar Floor Failure 2 months 1 week ago #440002

  • Dodger524
  • Dodger524's Avatar
  • Online
  • Expert Boarder
  • Posts: 91
  • Thank you received: 30
Dustydog wrote:
Homer.
With a job of this complexity you are quite entitled to ask Lunar for a detailed job specification and what future guarantee may be offered.
I'm trying to comprehend how a solid floor part can be strengthened with additional supports. Where do the supports attach.?

My Lunar caravan floor is not solid but a sandwich of 6mm plywood sheets top and bottom with a foam core reinforced with timber battens at high load points in the middle. All intended to aid a lightweight construction; unfortunately Lunar seem to skimp on the reinforcing battens.

Others may like to comment on how other manufacturers construct their floors.
The administrator has disabled public write access.

Lunar Floor Failure 2 months 1 week ago #440012

  • Dustydog
  • Dustydog's Avatar
  • Offline
  • Platinum Boarder
  • Posts: 9372
  • Thank you received: 593
Dodger524 wrote:
Dustydog wrote:
Homer.
With a job of this complexity you are quite entitled to ask Lunar for a detailed job specification and what future guarantee may be offered.
I'm trying to comprehend how a solid floor part can be strengthened with additional supports. Where do the supports attach.?

My Lunar caravan floor is not solid but a sandwich of 6mm plywood sheets top and bottom with a foam core reinforced with timber battens at high load points in the middle. All intended to aid a lightweight construction; unfortunately Lunar seem to skimp on the reinforcing battens.

Others may like to comment on how other manufacturers construct their floors.
I meant one single piece. Watch the you tube vids of caravans being built. They start with the floor and screw on the chassis.Anything less than the whole floor section can't be as good. Adding extra supports may alter the MIRO
Sir Dustydog (BAR) TS .Woosie Round Table
Properly trained, man can be dog's best friend.
The administrator has disabled public write access.

Most recent caravan reviews

The Practical Caravan Buccaneer Barracuda review – 1 - There are new graphics for the 2018-season range of Buccaneer caravans (© Phil Russell/Practical Caravan)
The Practical Caravan Knaus StarClass 480 review – 1 - The Knaus StarClass 480 has been ungraded for 2018 and is priced from £26,699 (© Andy Jenkinson/Practical Caravan)
The Practical Caravan Coachman VIP 460 review – 1 - The weight of luxury? This compact two-berth has an MTPLM of 1439kg (© Phil Russell/Practical Caravan)
The Practical Caravan Swift Sprite Quattro EB review – 1 - This new Swift Sprite Quattro EB has a curvaceous front section, while its elegant exterior features classy, understated decals (© Peter Baber/Practical Caravan)

Follow us on