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TOPIC: Elddis Warranty Work

Elddis Warranty Work 2 months 6 days ago #439370

  • CJ1976A
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HI

I have an Elddis Avante 550 2015 model and the front locker has snapped off across the front just under the hinge, most probably due to the pneumatic dampers putting too much strain on the door just under the hinge when in open position, Elddis have declined the claim once but I am appealing. Anyone else had a similar issue with the locker or claiming against Elddis in general?

Kind regards

Craig
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Elddis Warranty Work 2 months 6 days ago #439372

  • WoodlandsCamper
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Did you buy direct from Elddis or a dealer? Was it part finance?
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Elddis Warranty Work 2 months 6 days ago #439373

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Bought direct from a dealer 3As in Carmarthen using cash.
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Elddis Warranty Work 2 months 6 days ago #439374

  • Craigyoung
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Hi craig ,
You say it's a 2o15 model but when did you buy it ?

Another Craig !
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Sir Crying - will get to
the round table some day ! ( sorry but can't get the Pink writing on my phone)!?
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Elddis Warranty Work 2 months 6 days ago #439375

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Bought New, well EX display but still new in October 2015
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Elddis Warranty Work 2 months 6 days ago #439379

  • Brasso530
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I bought my 2014 xplore 530 from a dealer,then contacted elddis to transfer the remaining warranty over,sent all paperwork in,they then declined to honour warranty due to the dealer(non ncc aproved)stamping the service book prior to its second year service.I offered to take it anywhere they required to have its second year service,but theyve flattly refused.Rant over,so i think you will have a hard job getting them to change their minds,sorry.
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Elddis Warranty Work 2 months 6 days ago #439380

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sorry,should of said i bought mine 2nd hand at 18months old.
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Elddis Warranty Work 2 months 6 days ago #439381

  • Craigyoung
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Just got this of the Elddis website

"Three Year Manufacturer's Warranty
Year 1 Warranty - Covers all original components, including permanently fitted equipment forming part of the original product specification.
Year 2 and 3 Warranty - Covers all original components, including permanently fitted equipment forming part of the original product specification, with the exception of the following items:

Microwaves
Tyres
Batteries
Windows and glass
Deterioration of exterior paint work
Soft furnishings, carpets and floor coverings
Entertainment equipment
Fluorescent tubes, bulbs, LEDs and fuses
Plastic and GRP exterior panels
Plastic products including A-frame covers, wheel spats and shower trays
Minor adjustment of blinds, hinges, catches, stays and doors"

Just been looking at this I would be getting onto them and fighting it but they could just put it down to wear and tear .
Ford Kuga 2.oTdi & a Sprite Major 6TD

Sir Crying - will get to
the round table some day ! ( sorry but can't get the Pink writing on my phone)!?
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Elddis Warranty Work 2 months 5 days ago #439403

  • CJ1976A
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Just had a quote of £1100 for a new locker door,ridiculous.
I will be taking it further as the warranty is a joke, it's basicly a 1 year warranty as nothing else apart for the chassis and the fridge is covered.
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Elddis Warranty Work 2 months 5 days ago #439418

  • ProfJohnL
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As a second string to your bow, I suggest you also look up the Consumer Rights Act which came into force in October 2015. This is your statutory contractual rights with the seller ( not the manufacturer) basically A locker door should last more than 2 years with out fail, so it may not be of adequate quality for its intended purpose.
Unless I use quotes, All advice and opinions given are my own and are given in good faith. Never act on anything you read on a forum unless you can validate and verify its source and content.
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