The industry’s major dealers are to meet a rigorous set of criteria in order to be an ‘Approved Dealer’.


The scheme is backed by the National Caravan Council (NCC), the industry trade body, and launches to the public at the Motorhome & Caravan Show at Birmingham's NEC (from 16-21 October). At the scheme’s core is a consumer ‘code of practice’ that covers tourer sales, which sets a benchmark for standards among caravan dealers in the UK.

The industry’s major dealers are to meet a rigorous set of criteria in order to be an ‘Approved Dealer’.


The scheme is backed by the National Caravan Council (NCC), the industry trade body, and launches to the public at the Motorhome & Caravan Show at Birmingham's NEC (from 16-21 October). At the scheme’s core is a consumer ‘code of practice’ that covers tourer sales, which sets a benchmark for standards among caravan dealers in the UK.


The code of practice demands high standards from a dealer in a number of areas of its business, such as how it markets its products, handles requests for information, guides buyers through the process, conducts the sale and handover, fulfills warranties and responds to complaints.


Once a dealer meets the required standard, its ‘approved’ status is policed by the scheme.


It’s open to NCC members only, but the scheme is impressive. It chimes with feedback we’re getting from you in our Owner Satisfaction Survey, so there’s clearly an appetite within the industry – backed by the main manufacturers – to differentiate the best dealers from the rest of the pack.


We’re also pleased to see the code includes a formal complaint handling policy, which can be escalated by the NCC to an Independent Case Examiner on the buyer’s behalf.


The NCC’s Code Manager, Frank Finch, told us: “The Approved Dealer sign gives customers reassurance that a dealership has been independently assessed, has good customer protection and operates to industry best practice.”


Click here for more information on the Approved Dealer Scheme.

 

*Follow this link to see our own list of AWS Approved Dealers
http://www.practicalcaravan.com/ncc-approved-dealers

Share with friends

Follow us on

Most recent caravan reviews

The Practical Caravan Elddis Crusader Zephyr review – 1 - The exterior colour is called 'Champagne', but it is really a heathery brown, differentiating it from the blue of its Compass Camino 660 sister van (© Peter Baber/Practical Caravan)
The Practical Caravan Lunar Lexon 590 review – 1 - Flush-fitting windows, the sunroof, alloy wheels and the cantilever-action gas locker door all add a touch of class to the 590 (© Practical Caravan)
The Practical Caravan Sprite Quattro DD review – 1 - This twin-axle from the 2017 range of Sprite caravans has an MTPLM of 1624kg (© Andy Jenkinson/Practical Caravan)
The Practical Caravan Bailey Pursuit 560-5 review – 1 - The single front window may look budget-style to some, but we like the uncluttered view it provides from inside the van (© Practical Caravan)
The Practical Caravan Compass Capiro 550 review – 1 - The new-for-2017 Compass Capiro 550 has a 1467kg MTPLM (© Practical Caravan)
The Practical Caravan Sterling Eccles 510 review – 1 - Sharp graphics and a carbonfibre-effect gas-locker lid give the Sterling a unique personality that distances it from its Swift Challenger sibling (© Practical Caravan)