Nigel Hutson

See other News articles filed in ‘Caravans’ written by Nigel Hutson
Your votes have been counted and two of the UK’s biggest players have reinforced their positions with poll-topping scores for their new and used caravans

Over the past year, we’ve been asking you to give us your feedback on buying and owning your caravan as part of our 2016 Owner Satisfaction Survey, run in association with pump and heating specialist Whale and Shield Total Insurance. And now the results of our fourth annual survey are in, with Sprite from the Swift Group coming out on top among manufacturers of new caravans. 

Our Awards are based entirely on owners’ experiences and judgements. We’re not only interested in new models, but also in used caravans, and in the supplying dealers of both. Among pre-owned models, Bailey Caravans was the highest-scoring Gold Award winner for satisfaction according to respondents to our survey, while top honours among supplying dealers were shared between Oxford Caravan Centre (new caravans) and Highbridge Caravan Centre (pre-owned caravans).

The good news to come out of this year’s survey is that the majority of respondents appear to be reasonably satisfied with their tourers, but as always there is still room for improvement. Using the information supplied by caravan owners, our experts came up with satisfaction scores for manufacturers and dealerships, with those who had impressed our respondents most being rewarded with gongs: Gold Awards go to those scoring between 85% and 100%, Silver Awards to those scoring between 70% and 84%.

Among manufacturers of new caravans, those to come away with Gold Awards for satisfaction comprised Sprite, Adria, Coachman and Bailey, while Silver Award winners included Swift, Lunar, Sterling (Swift Group), Elddis and Buccaneer (both from the Explorer Group). 

Bailey topped the charts among manufacturers of pre-owned tourers, with fellow Gold Award winners including Compass (Explorer Group), Coachman, Elddis (Explorer Group), Abbey and Swift (both Swift Group), while Lunar picked up the only Silver Award for 2016.

Supplying dealers of new caravans were well-served, with Gold Awards for Oxford Caravan Centre, Chichester Caravans, Leisure Sales, Raymond James Caravans, Davan Caravans and Reading Caravan Centre, plus Silvers for Chipping Sodbury Caravans, Swindon Caravan Centre, Highbridge Caravan Centre, Broad Lane Leisure, Kimberley Caravans, Lowdham Leisureworld, Wandahome South Cave, Stewart Longton Caravans and Robinsons Caravans. Just two dealerships made the grade for pre-owned caravans, with Gold for Highbridge Caravan Centre and a Silver for Swindon Caravan Centre.

More details on how we conduct these awards, plus the results in full and an analysis of the 2016 Owner Satisfaction Survey, are published in the March issue of Practical Caravan magazine, on sale now!

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