The winners of our Owner Satisfaction Awards 2023 were announced at Silverstone Circuit on Thursday evening (8th December).
We ask the readers of Practical Caravan and members of the Camping and Caravanning Club to provide us with their feedback on how they’ve got on when buying either a new or preowned tourer, which reveals to us the identify of the best caravan manufacturer out there, as well as the close contenders and standout dealers.
This is the sixth times we’ve held the Owner Satisfaction Awards in partnership with The Camping and Caravanning Club, and this year, we have received 4,735 completed surveys. This is a big increase from the 3,449 who responded to our survey last year, and gives us what we consider to be the most comprehensive and reliable results we’ve had to date.
More information will be revealed in the upcoming issue of Practical Caravan, on sale 29th December, where we also provide details about how the process is scored.
Without further ado, let’s reveal the results of the Owner Satisfaction Awards 2023!
Best new caravan manufacturer
Gold Award
- Knaus – 89.6%
- Eriba – 85.3%
- Adria – 83%
- Coachman – 82.4%
Silver Award
- Swift Group – 75.7%
- Bailey – 75.1%
- Elddis/EHG – 74.7%
Best pre-owned caravan manufacturer
Gold Award:
- Adria – 86.1%
- Coachman – 84.7%
- Bailey – 81.1%
- Swift – 80.9%
- Lunar – 80.2%
Silver Award:
- Elddis/EHG – 77.8%
- Avondale – 74%
Best new caravan supplying dealers
Gold Award
- Blackmore Vale Leisure 92.4%
- Salop Leisure 90.5%
- Chipping Sodbury Caravans 89.1%
- Couplands Caravans (A) 87.0%
- Sussex Caravan Centre (B) 87.0%
- Winchester Caravans 85.9%
- MG Caravans 85.6%
- Chichester Caravans 85.4%
- Ropers Caravan World 84.2%
Silver Award
- Swindon Caravans – 79.6%
- Broad Lane Leisure – 75.6%
- Raymond James – 74.1%
- Highbridge Caravans – 73.6%
- Robinsons Caravans – 73.4%
Best pre-owned caravan supplying dealers
Gold Award
- Salop Leisure – 90.2%
- Broad Lane Leisure – 83.7%
- Highbridge Caravans – 82.7%
- Burton Caravan Centre (Burton-on-Trent) – 82.4%
Silver Award
- The Caravan Company – 78.3%
- Swindon Caravans – 75.8%
- Raymond James – 75.4%
- Lowdham Group – 70.5%
Best overall manufacturer (new and pre-owned)
- Coachman – 83.1%
- Swift – 78.2%
- Bailey – 78.1%
- Elddis/EHG – 76.1%
If you’ve enjoyed reading this, why not get the latest news, reviews and features delivered direct to your door or inbox every month. Take advantage of our brilliant Practical Caravan magazine SUBSCRIBERS’ OFFER and SIGN UP TO OUR NEWSLETTER for regular weekly updates on all things caravan related.