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TOPIC: A tale of two wardens.

A tale of two wardens. 2 months 2 days ago #466978

  • Thingy
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A tale of two wardens, well, three actually.

We are just coming to the end of our latest trip having done three CAMC sites, Strathclyde, ******* and Hargill House, Richmond. The first and last being two night stopovers. ****** 14 nights. Allowing for idiosyncracies of humanity, you would still expect a similar level of standards from the wardens, they do afterall work to a clubs rules and standards.

Our experience though was nothing close and it is something I am finding more and more.

Strathclyde is a mixture of a site, half stopover and half people using it to explore Glasgow and the country park and theme park. Facilities always spotless, warden chatty and helpful and a real sense of humour. Always a visible presence there always seemed to be one of the team out and about and stopping to speak to everyone they passed.

Richmond on our way home is very much a stopover site, yet its absolutely pristine. The warden is top notch and a real character. Facilities are the cleanest I have seen for some time.

****** has been a vastly different experience. Those familiar with it will be aware of a central grass area around which about 70% of the units are parked. It is NOT a play area, yet most of us have had issues with ball games, often adults. The warden accepting they shouldnt be playing there yet loathe to do anything. One motorhome has been damaged. After being brought out of hibernation by numerous members, you would think he would have kept an eye on it. Perhaps become a more visible presence but no, little to no effort. This area could clearly be seen from his own pitch. The facilities were less than acceptable for cleanliness and both soap and loo roll had often gone by evening.

The site however is stunning, as is the area and is more of a long stay site than the other two. That said, in my mind I would have expected it to be better run than the two transit camps.
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Last Edit: 2 months 1 day ago by Parksy. Reason: Forum Etiquette Rules 3&4
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A tale of two wardens. 2 months 2 days ago #466981

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I trust that you have conveyed your thoughts and concerns to the CMC office.

The mantra that rules are for others is unfortunately becoming ingrained in our society.
Regards Dave
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A tale of two wardens. 2 months 2 days ago #466982

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Yes and not just me. One or two said they had seen a need to complain.
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A tale of two wardens. 2 months 1 day ago #466986

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We are a society made up of individuals and that does mean you will find all sorts across a wide range of jobs. and yes the same applies to wardens.

Unlike McDonalds where each outlet has a standand set of eqeuipement and highly prescribed processes, and they are closely supervised and have active regional managers etc,so the product should be viretually samne which ever branch you use, Camp sites do vary a lot. The wardens are esentialy unsupervised, and I'm not sure if there are any insentives to encourage them to be proactive.

Perhaps the warden has tried to uphold the sites rules in the past and has received abuse from some campers, and so is now reticent to approach rule breakers.

I'm not trying to excuse poor standards, but ther might be reasons behind your experience other than just lazyness.
Unless I use quotes, All advice and opinions given are my own and are given in good faith. Never act on anything you read on a forum unless you can validate and verify its source and content.
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A tale of two wardens. 2 months 1 day ago #466992

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Totally agree Prof, except that the warden is there for a reason, and no ball games should mean just that. In the units parked around the green the value was well up on a million, prob closer to two. If upholding the rules and getting some backchat for it is too much for him...............
If you cant stand the heat, get out of the kitchen.
No excuse for dirty facilities running out of the basics almost daily. That is lazyness. If the demand is so high, a second inspection is needed. We pay membership to a club that should uphold the basic standards across its network.
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A tale of two wardens. 2 months 1 day ago #467000

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Moderator Warning.
I've edited the original post to remove the name of the site involved.
Please remember that all forum members agree to abide by forum etiquette as a condition of forum membership.
The original post is a serious breach of Rules 3 & 4.
I had considered the complete removal of this thread, but have decided instead to edit it.
There is no reason to doubt your word Thingy, and the disregard of campsite rules is a matter of concern to all of us, and worthy of discussion, but no more 'naming and shaming' please!
We also have rules, you disregarded them, so please think of me as a kind but concientious warden who insists on adherence to forum rules whilst trying hard not to be too draconian.
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A tale of two wardens. 2 months 1 day ago #467001

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Thingy wrote:
. If upholding the rules and getting some backchat for it is too much for him...............
If you cant stand the heat, get out of the kitchen.
No excuse for dirty facilities running out of the basics almost daily. That is lazyness. If the demand is so high, a second inspection is needed. We pay membership to a club that should uphold the basic standards across its network.

As I wrote I'm not excusiong lazyiness, but refernce tyour comment 'backchat' I do not know if you have ever been on the receiving end of a person who is so insenced at having been pulled up about some beavoir or the bahavour of their children that they approch the upholder in such a beligerant manner using threatening language and behavoiur. It can be life changing. Unfortunately I have seen such behavour on a caravan site and the police were called, all becasue a child was (politely) asked to play with their ball elswhere. the child ran back to his parennts and the father came out all guns blazing.

Separately and as part of my work, a family of travellers (three adult males two women and 4 kids) came to the counter with a Truma 5002 front case that had gone rusty. They wanted us to obtain a replacement under warranty. The problem was the caravan manufacturer had striped the paint of the front case and had it chromed so the part was not original and Truma would not offer any warranty on it. They needed to contact the caravan seller and I had to pass this news onto the family. They were very displeased and verbally threatened me, spat at me, telling me they'd folow me home, a threat which was taken seriously by the police, but they could not find the family involved. But you do hear of some horror stories.

Obvopiously I don't know if this is the sort of thing that has happened to the warden in question but its worth stopping to consider such thinges before laying blame.

As for if you cant stand the heat.... there is some truth in that. I knew a Headteacher of a primary school who was so aversed to confrontation some serious matters were put off for too long. the head has since retired thank heavens and now there are national guidelines about reporting issues where children may be at risk under Safegaurding regulations.
Unless I use quotes, All advice and opinions given are my own and are given in good faith. Never act on anything you read on a forum unless you can validate and verify its source and content.
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A tale of two wardens. 2 months 1 day ago #467002

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Parksy wrote:
Moderator Warning.
I've edited the original post to remove the name of the site involved.
Please remember that all forum members agree to abide by forum etiquette as a condition of forum membership.
The original post is a serious breach of Rules 3 & 4.
I had considered the complete removal of this thread, but have decided instead to edit it.
There is no reason to doubt your word Thingy, and the disregard of campsite rules is a matter of concern to all of us, and worthy of discussion, but no more 'naming and shaming' please!
We also have rules, you disregarded them, so please think of me as a kind but concientious warden who insists on adherence to forum rules whilst trying hard not to be too draconian.

That is as fair and practical and reasonable bit of moderation as could be wished for; point made and no one offended or otherwise slighted.

Nice one Parksy.
Sir Haggis

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Last Edit: 2 months 1 day ago by Anseo.
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A tale of two wardens. 2 months 1 day ago #467003

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The warden is chosen for their competence and given substantial training. Their role is to manage the site in accordance with Club rules and for the enjoyment of the visitors. The warden does have sanction. If guests are blatantly disregarding the rules, and continue to do so after a request to desist, the warden has the authority to ask them to leave the site immediately. Which sends a clear message to others too.
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Last Edit: 2 months 20 hours ago by otherclive.
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A tale of two wardens. 2 months 12 hours ago #467058

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Big problem is whether wardens feel supported. I knew one well who had a member stay on site over their booking and when the warden asked for payment the member was abusive and complained to hq. Area manager took member’s side. The warden was a guy who could not have been pleasanter and now no longer in post. No excuse for facilities though.
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