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TOPIC: Advice on fact or fiction

Advice on fact or fiction 9 months 6 days ago #456408

  • ProfJohnL
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Hello again Auds930,

I previously advised that you should read up about the Consumer Rights Act. There are slight differences in the way the Act applies in Scotland, but I believe the relevant sections in your case are effectively the same.

The way you purchased the caravan which was unseen, actually strengthens your case, as you were not given the opportunity to see the goods you were purchasing to be able to check their compliance with your contract.

You ordered a "new" as in a brand new caravan, which means it should be perfect - no exceptions, so the faults you have identified clearly show the dealer (who is the seller) has failed in one respect of their legal duty under the Act .

Where a product is faulty, and had legitimately rejected by the customer under the terms of the CRA, the seller is liable to recover the faulty goods with the minimum of inconvenience to the customer. That means the seller is liable for any transport costs to recover the caravan - not you. That is part of the commercial risk that retailers have to accept.

Based on the information you have supplied to the forum, I believe you have a strong case to reject the caravan and to demand your full refund.

Its a real shame the seller seems to be ignoring your calls and messages, however and whilst I'm not disputing the accuracy of your reports, the seller may reasons for the way they have responded, but that should not include blatant lies that Damian has pointed out.

Keep a record of all communications you make (even failed calls)

DO READ UP ABOUT THE CRA and if necessary take professional advice on how to proceed.
Unless I use quotes, All advice and opinions given are my own and are given in good faith. Never act on anything you read on a forum unless you can validate and verify its source and content.
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Advice on fact or fiction 9 months 6 days ago #456411

  • Parksy
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Auds930 wrote:
The windows I was told they must have been scratched at Bailey it’s avoidable due to the material I understand they’re plastic but struggle that this is actually how they all are !
Thank you for your reply
It makes no difference where the dealer said that the windows were damaged, your contract to purchase a new caravan is with the dealer, not with Bailey.
As the Prof and others have said, reject this shoddy caravan in writing via registered and signed for mail, it's for them to arrange shipping not you and if they continue to use delaying tactics and to make excuses charge them £100 per week for storage because when you reject this caravan it's theirs not yours!
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Advice on fact or fiction 9 months 6 days ago #456413

  • Craigyoung
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Parksy wrote:
.... and if they continue to use delaying tactics and to make excuses charge them £100 per week for storage because when you reject this caravan it's theirs not yours!.....

Well put Parksy , i like that last bit ! ;)
Ford Kuga 2.o Tdi & a Sprite Major 6TD

Sir Crying -
Will possibly get to
the round table some day !!
Sorry !!
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Advice on fact or fiction 9 months 6 days ago #456417

  • PaulT
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Just curious (and it's nothing to do with the original posting) but where do you go caravaning in Shetland? Are the roads not a bit small for such a large caravan as a pamplona? Did you buy it to live in it?
Bailey Unicorn S4 Pamplona, Volvo XC90, Mercedes SL63
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Advice on fact or fiction 9 months 6 days ago #456418

  • Craigyoung
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PaulT wrote:
Just curious (and it's nothing to do with the original posting) but where do you go caravaning in Shetland? Are the roads not a bit small for such a large caravan as a pamplona? Did you buy it to live in it?

I to was also thinking that as if you want to tour the mainland it's going to cost you a few hundred just to get the ferry over ! no cheap weekends for you
Ford Kuga 2.o Tdi & a Sprite Major 6TD

Sir Crying -
Will possibly get to
the round table some day !!
Sorry !!
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Advice on fact or fiction 9 months 6 days ago #456420

  • Auds930
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Hi Paul
We originally bought it to live in while we build a house and tbh we haven’t even towed it yet! Plenty places to go to our roads are good standard pot holes etc usually dealt with and re tar done when needed ! Single track areas might be tricky I would imagine but as we haven’t used it yet I can’t say ! There is a few small caravan sites with basic fascilties but usually with a nice view
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Advice on fact or fiction 9 months 6 days ago #456421

  • Auds930
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A usual cabin return with the car and the caravan will be high season about £800+ but even getting off by plane is expensive! It is slightly government funded but you only get a small discount we get 40% off flight !
Another reason we purchased it was that my family are in Loch Lomond and we also have a small dog and we’re finding it increasingly difficult to get dog friendly places to stay and usually a premium for the location .
The caravan site is costing us next week for 2 weeks £480
#islandlifenocheap#
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Advice on fact or fiction 9 months 6 days ago #456422

  • otherclive
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PaulT wrote:
Just curious (and it's nothing to do with the original posting) but where do you go caravaning in Shetland? Are the roads not a bit small for such a large caravan as a pamplona? Did you buy it to live in it?

My tree surgeon went to live in Orkney after a caravan trip there guess he might "pop" over to Shetland for a change of scene. Mind you the nearest trees are probably near to Bergen.
Skoda Superb Estate 2.0 TDi SE CR 170ps DSG 4x4 carrying two Springers, Sprite Musketeer TD 2013.
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Advice on fact or fiction 9 months 6 days ago #456423

  • Auds930
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Yep not much work for him here lol
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