Share with friends
   
THE NATIONAL CARAVAN Council launched its Approved Dealership scheme at October’s Motorhome and Caravan Show. So far, 27 dealers (illustrated on our map, below) have won approval, and a further 17 are working towards it.

THE NATIONAL CARAVAN Council launched its Approved Dealership scheme at October’s Motorhome and Caravan Show. So far, 27 dealers (illustrated on our map, below) have won approval, and a further 17 are working towards it.

 

Once a dealer meets the required standard, its ‘approved’ status will be policed by the scheme, which is open to NCC members only. You can also click here for a full, interactive listing, with links to each dealership.

 

What is the Approved Dealership scheme?

The scheme is based on a code of practice that covers tourer sales. It sets a benchmark for standards among dealers for product marketing, guiding buyers through the process, sale and handover conduct, response to complaints and other areas.

 

The code of practice demands high standards from a dealer in a number of areas, such as how it markets its products, handles requests for information, guides buyers through the process, conducts the sale and handover, fulfills warranties and responds to complaints.

Consumer rights for caravanners

Caravan buyers should be pleased to see that the code includes a formal complaints-handling policy. In the first instance, the NCC offers an informal dispute resolution service for dissatisfied buyers. If a buyer is still not satisfied, the complaint can be sent to an Independent Case Examiner on the buyer’s behalf. Members of the scheme are bound to comply with an examiner’s findings.


Look out for the ‘NCC Approved’ tick logo on dealers’ promotional material. For details, visit www.approveddealerships.co.uk.

 

NCC Approved Dealer Map

 

An larger, interactive map of approved dealers can be found at:
 
View
NCC Approved Dealership Scheme in a larger map

Rob Ganley
Group editor

See other Caravan news written by Rob Ganley
Share with friends

Recommended for you

Follow us on

Most recent caravan reviews

Xplore 526

£14,999

The Practical Caravan 2015 Xplore 526 review - A rakish front panel and sporty graphics lend a fresh look to the 2015 Xplore 526 – read more in the Practical Caravan review (© Practical Caravan)
The Practical Caravan Sterling Continental 630 review - The sculpted corners and streamlined shape of the Sterling Continental 630 are designed to improve fuel efficiency and stability on tow (© James Mann/Practical Caravan)
The Practical Caravan Lunar Delta TI review - The Lunar Delta TI's new graphics, spats and alloy wheels look great, but its profile could have been more distinctive (© Phil Russell/Practical Caravan)
The Practical Caravan 2015 Coachman VIP 575/4 review - Coachman's VIP 575/4 puts a luxury, island-bad floorplan on a single axle, and does so handsomely – a great option for your caravan holidays (© Phil Russell/Practical Caravan)
The Practical Caravan 2015 Elddis Affinity 554 review - New graphics help break up the uninterrupted expanse of sidewall on the nearside of the Elddis Affinity 554, which adds a new layout to the range for 2015 (© Practical Caravan)

Venus 540/4

£14,399

Practical Caravan reviews the Venus 540/4 - The Venus 540/4 underwent a full redesign, including splashes of colour, but it still looks fairly boxy, observe Practical Caravan's reviewers (© Phil Russell/Practical Caravan)

Recommended for you