Nigel Donnelly

See other News articles filed in ‘Shows and events’ written by Nigel Donnelly
   
A specialist caravan insurer has beaten rival brokers from all industries in awards designed to reward top customer service.

Caravan Guard swept the board at UK Broker Awards 2010 awards, winning gongs for best customer service and the best insurance broker to the general public.

A specialist caravan insurer has beaten rival brokers from all industries in awards designed to reward top customer service.

Caravan Guard swept the board at UK Broker Awards 2010 awards, winning gongs for best customer service and the best insurance broker to the general public.

Caravan Guard Director Chris Nettleton received the award from comedian Alun Cochrane (pictured) and said “As a company we are committed to offering customers the best possible service, so to be recognised by the insurance industry as not only the UK’s best insurance broker for customer service, but also the UK’s best broker to the general public is an amazing achievement and one which everybody at Caravan Guard is hugely proud of.”  

Judges were impressed by Caravan Guard's growth in a tough market over the last couple of years, well trained staff, easy to use ‘quote and buy’ website, long opening hours and sophisticated call management systems that prevents customers hanging on the phone for hours. Essentially, the 'First Call Resolution' system means that over 80% of callers only speak to one person for their entire query, whether it is a quick call or a complex quote request.

Share with friends

Follow us on

Most recent caravan reviews

The Practical Caravan Elddis Crusader Zephyr review – 1 - The exterior colour is called 'Champagne', but it is really a heathery brown, differentiating it from the blue of its Compass Camino 660 sister van (© Peter Baber/Practical Caravan)
The Practical Caravan Lunar Lexon 590 review – 1 - Flush-fitting windows, the sunroof, alloy wheels and the cantilever-action gas locker door all add a touch of class to the 590 (© Practical Caravan)
The Practical Caravan Sprite Quattro DD review – 1 - This twin-axle from the 2017 range of Sprite caravans has an MTPLM of 1624kg (© Andy Jenkinson/Practical Caravan)
The Practical Caravan Bailey Pursuit 560-5 review – 1 - The single front window may look budget-style to some, but we like the uncluttered view it provides from inside the van (© Practical Caravan)
The Practical Caravan Compass Capiro 550 review – 1 - The new-for-2017 Compass Capiro 550 has a 1467kg MTPLM (© Practical Caravan)
The Practical Caravan Sterling Eccles 510 review – 1 - Sharp graphics and a carbonfibre-effect gas-locker lid give the Sterling a unique personality that distances it from its Swift Challenger sibling (© Practical Caravan)